Your complete satisfaction is very important to us. Your order is carefully picked and packed and we do our best to ensure accuracy. Should you receive an order with an error, please contact Customer Service and we will try our utmost to make it right.
- New and unused products purchased may be returned to us within 30 days from the date on your sales receipt. Products returned within 30 days may be subjected to a 10% restocking fee. There are no refunds on shipping and handling costs. No returns will be accepted after 30 days from the date on your sales receipt.
- Products that are determined to be defective or damaged must be returned within 60 days from the date on your sales receipt for a refund or replacement. Approval for the return must be obtained prior to shipping the product(s) back to us. Defective or damaged products that are returned to us after 60 days of your receipt will not be refunded or replaced.
- Products sent in error or defective products may be returned for full credit or replacement.
- You will be responsible for all shipping charges incurred for returning the products back to us unless it is for an incorrectly filled order or for a defective or damaged product. No refunds will be made on shipping and handling charges unless it is for an incorrectly filled order, or if the product has been determined to be defective or damaged. For returned products that had been shipped to you free, the original shipping and handling charges incurred in shipping the product to you will be deducted from your refund.
- Items returned must be accompanied by the original packaging and materials. Items must be in NEW and UNUSED condition with labels intact. All pieces must be in their original packaging with the item in order to be eligible for refund. All returns will be inspected prior to credit being issued. Credit will be issued for the purchase price of the item(s) returned minus any restocking charge. Shipping costs are not refundable.
Closeouts, custom orders, special orders and personalized items are not returnable.
- All sale items are final. Sale items are not returnable or exchangeable.
If you would like to exchange an item(s) for a different variation, e.g. color, size, you will be responsible for shipping the item(s) back to us. New shipping costs will be charged for the exchange order. If the exchange order is more than the returned item, you will be billed for the difference, and if it is less, you will receive a refund.
If you still have questions, please feel free to contact us at any time with your questions or comments.