Please check your merchandise upon receipt. Your order is carefully picked and packed and we do our best to ensure accuracy. Should you receive an order with an error, please contact Customer Service and we will try our utmost to make it right.
Returns
- Only new and unused products purchased may be returned to us within 30 days from the date on your sales receipt. Used or worn products are not eligible for return or refund. Products returned within 30 days may be subjected to a 10% restocking fee. Shipping and handling costs are not refunded. No returns will be accepted after 30 days from the date on your sales receipt.
- Closeouts, custom orders, special orders and personalized items are not returnable.
- All sale items are final. Sale items are not returnable.
Exchanges
- Only new and unused products are eligible for exchange. Used or worn products may not be exchanged.
- To exchange an item (s) for a different variation, e.g. color, size, send the product(s) back to us with a copy of your receipt and a note indicating the product(s) you would like. You will be responsible for shipping costs incurred for sending the products back to us and for the shipping costs to send the exchanged products back to you. If the exchange order is more than the returned item, you will be billed for the difference, and if it is less, you will receive a refund.
- All sale items are final. Sale items are not exchangeable.
Replacements of Defective/Damaged Products
- We will replace unused products if they are determined to be defective/damaged and if returned within 30 days from the date on your sales receipt.
- Once a product has been worn or used, it will not be eligible for a replacement.
- Approval for the replacement must be obtained prior to shipping the product(s) back to us.
Order Fulfillment Errors
Products sent in error may be returned for full credit or replacement within 30 days from the date on your sales receipt.
Shipping Charges
The buyer is responsible for all shipping charges incurred for shipping the products back to us unless it is for an incorrectly filled order or for a defective/damaged product. No refunds will be made on shipping and handling charges. For returned products that had been shipped to you free, the original shipping and handling charges incurred in shipping the product to you will be deducted from your refund.
Returns/Exchanges/Replacements Packaging Requirements
Items returned must be accompanied by the original packaging and materials. Items must be in NEW and UNUSED condition with labels intact. All pieces must be in their original packaging with the item in order to be eligible for refund. All returns will be inspected prior to credit being issued. Used or worn products are NOT eligible for return or refund. Credit will be issued for the purchase price of the item(s) returned minus any restocking charge. Shipping costs are not refundable.
If you still have questions, please feel free to contact us at any time with your questions or comments.
